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BPM Excellence in Practice
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BPM Excellence in Practice 2010: Successful Process Implementation

Award-winning Case Studies in Workflow and Business Process Management

Three free SAMPLE chapters (see below* ) available for immediate download
Read Introduction with full abstracts on each chapter. (500kb PDF)

Retail $39.95.
(usually $49.95)

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DIGITAL EDITION: Add to Cart here

About the Book:
Cover: Quality Softcover
Pages: 284
Size: 7" x 10"
Illustrations, charts, references, appendices, bibliography, index.
Publication date: September 21, 2010.


  • Innovative use of BPM technology to solve unique problems
  • Creative and successful implementation of advanced BPM concepts
  • Level of integration with other technologies and legacy systems
  • Degree of complexity in the business process and underlying IT architecture


  • Successful BPM and/or workflow implementation methodology (BPM CoE, Project Team, etc)
  • Size, scope and quality of change management process
  • Scope and scale of the implementation (e.g. size, geography, inter-company processes)


  • Extent and quantifiable impact of productivity improvements
  • Significance of cost savings
  • Level of increased revenues, product enhancements, customer service or quality improvements
  • Impact of the system on competitive positioning in the marketplace
  • Proven strategic importance to the organization's mission
  • Degree to which the system enabled a culture change within the organization and methodology for achieving that change.

Three free SAMPLE chapters (see below* ) available for immediate download.

  Table of Contents

Guest Chapters:

Transform Business Processes Through Business Analytics
Clay Richardson, Forrester Research, USA

*Primitives and Style: A Common Vocabulary for BPM across the Enterprise
Dennis Wisnosky, Business Mission Area Chief Architect & CTO, ODCMO, US DoD and Linus Chow, Oracle, USA

A key principle in DoD Business Transformation is its focus on data ontology. The Business Transformation Agency (BTA), under the purview of the Deputy Chief Management Officer (DCMO), has been at the forefront of efforts to develop a common vocabulary in support of business enterprise interoperability through data standardization. The use of Primitives and re-use of patterns will reduce the construction cost, duplication and waste of building and maintaining enterprise architectures. By aligning The Department of Defense Architecture Framework 2.0 (DoDAF 2.0) with Business Process Modeling Notation 2.0 (BPMN 2.0) and partnering with Industry, the BTA is accelerating the adoption of these standards to improve government agility.
(*sample chapter available for immediate download)

Transforming Security through EA and BPM
Christine Robinson & Associates, LLC, USA

An EA/BPM approach provides business-rule driven process automation offering visibility, access across stovepipes, accountability, and transparency into security operations according to a need to know. We can truly cut across stovepipes to see the composite security posture. This applies to governance, planning, design, and operations. Improved security could potentially help facilitate telework and cloud computing adoption.
(*sample chapter available for immediate download)
Section 1: Europe

Faculty of Manufacturing Technologies—TUKE, Slovakia
Finalist, Europe. Nominated by Czestochowa University of Technology, Poland

Homeloan Management Limited (HML), Europe
Silver Award, Europe. Nominated by Lombardi Software, Limited, UK.

SNS Bank, Netherlands

Silver Award, Europe. Nominated by Red Hat, Netherlands

Swisscard AECS, Switzerland

Gold Award, Europe. Nominated by Action Technologies Inc., USA

Section 2: Middle East and Africa

Abu Dhabi Commercial Bank, United Arab Emirates
Finalist, Middle-East-Africa. Nominated by Newgen Software Technologies Ltd., India

NAFITH Logistics PSC, Middle East and Africa.

Nominated by TraxAware Software LLC, Jordan.

Nokia Siemens Networks, UAE

Gold Award, Middle East and Africa. Nominated by Appian, USA

The basic tenet of our new vision is that a competitive, industry-leading business needs to have full visibility into its fundamental business components (Sales, Delivery and Resources), as well as the ability to drive and maximize its business performance through effective portfolio management, knowledge management, remote capability and overall business management. This data needs to be accessible in a holistic environment that supports not only business management but also Consultant’s, Engineers, Project Managers, and other employees.
(*sample chapter available for immediate download)

South African Post Office

Silver Award, Middle East and Africa. Nominated by Pétanque Consultancy, South Africa


AmerisourceBergen, U.S. A.
Silver Award. Nominated by Metastorm, USA.

Lincoln Trust Company, USA

Gold Award, North America. Nominated by Lincoln Trust Company, USA

Pinellas County Clerk of the Circuit Court, Florida, USA

Finalist, North America. Nominated by Global 360, Inc. USA

San Francisco Public Utilities Commission, USA

Finalist, North America. Nominated by Interfacing Technologies, Canada

County of San Joaquin, California

Silver Award, North America. Nominated by Oracle USA

Section 4: Pacific Rim

AEGON Religare Life Insurance Corporation, India
Finalist, Pacific Rim. Nominated by DST Global Solutions, USA

Reliance Life Insurance, India

Silver Award, Pacific Rim. Nominated by Savvion Inc., USA

South Australia Department of the Premier and Cabinet, Australia

Gold Award, Pacific Rim. Nominated by HandySoft, USA

Section 5: South and Central America

QUALA SA, Colombia
Gold Award, South and Central America. Nominated by PECTRA Technology, USA

Section 6 Appendix

Award Winners and Nominators Contact Directory
Further Reading, associations


What does that BPM acronym mean?
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This new eBook series presents the collection of best and most important chapters on their respective topics recently published in the annual BPM and Workflow Handbook series and other publications.
Introduction to BPM and Workflow
Utilities and Telecommunications

Business Transformation Series

~ Business and Dynamic Change
~ BPM Everywhere
~ Thriving on Adaptability
~ Empowering Knowledge Workers
~ iBPMS - Intelligent BPM Systems
~ Human Centric BPM
~ Social BPM
~ Taming the Unpredictable
~ BPMN 2.0 Handbook 2nd Edition

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* Thriving on Adaptability
* Passports to Success in BPM
* Moving the Goalposts
* Using BPM for Competitive Advantage
* Innovation, Implementation and Impact
* Successful Process Implementation
* Delivering BPM Excellence

* Taming the Unpredictable
* Customer-Centric Organization
* How Knowledge Workers Get Things Done
* Delivering Competitive Advantage
* Understanding and Using BPM


Could your case study be an Award-winner?

Get recognition for your visions and your team's achievments.

BPM Awards
WfMC Awards for Excellence in BPM and Workflow


Case Management Awards

WfMC Awards for Excellence in Case Management


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