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Business Process Management / Adaptive Case Management

Intelligent Adaptability

Foreword by Sandy Kemsley

Published by Future Strategies Inc., in association with the Workflow Management Coalition (WfMC)

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Intelligent Adaptability with ACM and BPMS

As adaptive case management (ACM) systems mature, we are moving beyond simple systems that allow knowledge workers to define ad hoc processes, to creating more intelligent systems that support and guide them. Knowledge workers still need to dynamically add information, define activities and collaborate with others in order to get their work done, but those are now just the table stakes in a world of big data and intelligent agents. To drive innovation and maintain operational efficiencies, we need to augment case work—typically seen as relying primarily on human intelligence—with machine intelligence.
In other words, we need intelligent ACM—Sandy Kemsley, Foreword.

ACM, BPMS and Real-World Execution

BPM is essential to a company's survival in today's hyper-speed business environment. A key benefit of the Intelligent Adaptability approach to supporting knowledge work and knowledge workers is that it allows users the ability to leverage a very robust set of process- and decision-automation while using a user-centric interface (through the BPMS tier). In this book, we explore how Intelligent Automation can be realized to deliver on the promise of Intelligent Adaptability, expanding the capabilities of ACM beyond what had previously been thought to be the limitations of automation—Nathaniel Palmer, WfMC

Contents

Retail US $39.95
© Future Strategies Inc.
Lighthouse Point, Florida, USA